Powermac Shipping & Returns Policy

Powermac Shipping & Returns Policy main image Powermac Shipping & Returns Policy image

Returns Policy

1) Unwanted Items
The unwanted returned products will be resold, we have a duty of care to all our customers and in some cases, we will not be able to take back certain products, for each product sold on our online store we refer you to the “Specifications” section which will clearly state if the product is returnable.

Policy Conditions:

  • Within “Specifications” under each product it will state if the product can be returned. 
  • The return request must be made within 60 days from the invoice date.
  • The returned goods MUST be received back in our warehouse within 90 days of the date on the original invoice that the goods were shipped to you on.
  • The products that you are returning must be unused, in mint condition and in the original box and packaging. Products returned in any other condition run the risk of being rejected.
  • Products will be credited at their current listed price at the time of return.
  • The total value of the return will be credited to your account and will be offset against future orders.
  • The freight charge for “returned goods” is at your cost.


2) Shipping Errors
We take the utmost care when despatching all orders, however should we make a mistake, we apologise! 

Policy Conditions:

  • The incorrect product can be returned to Powermac for a credit
  • The return request must be made within 7 days from receipt of shipment
  • Products must be in their original, unused condition and in the original box and packaging. Products not in their original condition run the risk of being rejected.
  • The total value of the return will be credited to your account.
  • The freight charge for Shipping Errors is at Powermac cost.


3) Faulty Products

Should the product be faulty it can be returned to Powermac under the below Policy Conditions:

Policy Conditions:

  • All products must be installed by a licensed electrical tradesman / technician.
  • The fault has occurred within the product’s warranty period
  • The warranty period is listed within “Specifications” under each product.
  • Invoice/receipt must be returned with the product to verify the date of purchase.
  • All components relating to the product must be returned.
  • If a credit is provided, products will be credited at their most recent purchased price.
  • The total value of the return will be credited to your account and will be offset against future orders.
  • Powermac to cover cost for return freight charge on all verified faulty products.

 

Shipping Policy

Where

How Long?

Sydney

2-3 Business Days

Brisbane

2-3 Business Days

Melbourne

3 -4 Business Days

Adelaide

4 - 6 Business Days

ACT

3 - 7 Business Days

NSW Country

3-7 Working days

QLD Country

3-7 Working days

VIC Country

3 -7 Working days

SA Country

2 -7 Working days

TAS

5 - 10 Working days

WA

5 - 10 Working days

NT

5 - 10 Working days

 

Local pickups via our Trade Counter are free of charge. Kindly contact us on 1800 100 000 to arrange pick ups.